COLLECTION AND USE OF INFORMATION
Users can browse content pages and product information on The Jewel Bear Website (hereafter referred to as the ‘Website’) without submitting any personal information. However, should you choose to sign up to receive communication from Jewel Bear, your contact details will be stored in our secure database.
Your personal information may be required if you want to register for an account or place an order on the Website. Such personal information is necessary to complete the relevant request and includes, but is not limited to; name, address, contact number and email address information. We may use this information for the following purposes:
(a) manage your order and provide the services you request;
(b) confirm and track your order;
(c) respond to your enquiries and requests;
(d) prevent and detect fraud or abuse;
(e) improve our Website, service, product offerings, marketing and promotional efforts;
(f) understand customer demographics, preferences, interests and behavior; and
(g) contact you via email, mail or telephone regarding products or services that we believe may interest you.
SHARING OF PERSONAL INFORMATION
All personal information collected on the Website remains the property of Jewel Bear and will not be shared or disclosed to any Third Party, unless required in terms of the following:
(a) To our shipping provider in order to courier an order
(b) To our payment gateway provider in order to confirm and process a transaction
(c) If requested by a registered financial provider (bank) in order to, but not limited to, verify a transaction; and/or to prevent abuse and/or fraud
(d) If requested by law
Jewel Bear may use Third Party service providers to perform certain services on our behalf. These services may include, but are not limited to, shipping, payment processing, data storage and management, web analytics, fulfilment, assembly, marketing, mailing and emailing. We only provide the necessary information these service providers require to perform their function(s). Please note that while Jewel Bear has made every effort to ensure your personal information is kept private and secure, Jewel Bear will not be held responsible if such information is shared on their part.
Every time you visit the Jewel Bear Website, our server collects click-stream data, which is used to evaluate and improve our Website performance. This anonymous information includes your browser type, the address of the site you have come from and move to after your visit; the date and time of your visit; the pages on the Website you have visited and your server’s IP address. Jewel Bear may collect this information for statistical purposes to find out how the Website is used and navigated, including the number, frequency and duration of visits.
Jewel Bear uses analytics tools and other Third Party technologies, such as Google Analytics and DoubleClick Cookies, to collect non-personal information in the form of various usage and user metrics when you use our Website. These tools and technologies collect and analyze certain types of information, including cookies, IP addresses, device and software identifiers, referring and exit URLs, onsite behavior and usage information, feature use metrics and statistics, usage and purchase history, MAC Address, mobile unique device ID, and other similar information.
The Third Party analytics companies who collect information on our Website and other online products and/or services may combine the information collected with other information they have independently collected from other websites and/or other online or mobile products and services relating to your activities across their network of websites as well as online and/or mobile products and services. Many of these companies collect and use information under their own privacy policies.
Jewel Bear may permit certain Third Party companies to help us tailor advertising that we think may be of interest to you based on your use of our Website and to otherwise collect and use data about your use of the Website. For more information about this practice, please see the “Third Party Advertising Technologies” section below.
You are able to opt out of the DoubleClick cookie by visiting the Google advertising opt-out page or you may opt out of Google Analytics by visiting the Google Analytics opt-out page. Google has additional information available about their Remarketing Privacy Guidelines, Policies, and Restrictions.
COOKIES AND WEB BEACONS
A ‘cookie’ collects information about your activities on our Website and is stored by your browser on your computer’s hard drive. A web beacon is a small string of code placed on a webpage or within an email for the purpose of transferring information.
THIRD PARTY ADVERTISING TECHNOLOGIES
Jewel Bear may permit certain Third Party companies to help us tailor advertising that we think may be of interest to users and to collect and use other data about user activities on our Website (e.g., to allow them to tailor ads on Third Party services). These companies may deliver ads that might also place cookies and otherwise track user behavior. These companies may use information about user behavior in order to provide customized advertisements across various services and products. In the course of providing these services, products or placing advertisements, these Third Party companies may place or recognise a unique cookie on your computer, and may record information to these cookies based upon your activities on the Website and on Third Party websites. Each of these companies uses this cookie information according to their own privacy and security policies.
Jewel Bear makes use of Google AdWords Remarketing to advertise and display relevant ads tailored to you based on the relevant pages of the Website you have viewed. This service allows us to tailor our marketing to better suit your needs and only display advertising that is relevant to you. You can opt out of our Google AdWords Remarketing by visiting Google’s Ads Preferences Manager.
LINKS TO OTHER WEBSITES
ACCESSING AND UPDATING PERSONAL INFORMATION
You can change or update your personal information and details by accessing your Account on the Website. Alternatively, you can Contact Us directly to make any changes to your personal details.